Returns/Exchanges Policy

Please note: You have a 24-hour window to cancel your order after placing it. For cancellations, please reach out to us at info@odiiche.com, and we will assist you with the process..
All items on sale are final sale and cannot be exchanged or returned. We currently do not provide refunds. Custom orders are final sale. All regular priced items are available for exchange only for store credit. No refunds are permitted because each piece is unique and made to order.

Details for receiving store credit on returned Odi Iche item(s):

Initiate Return:
● To start a return, please email info@odiiche.com from the same email address used for placing your order.

Return Conditions:
● You are required to send the item(s) back unworn, in its original condition, including the tags, within the original packaging.
● The item(s) must be sent back within 14 days of receiving the order.
● You will be responsible for all shipping fees incurred to send the item(s) back.

Exchange Process:
● If you wish to exchange, shipping fees incurred will be deducted from your store credit.
● Return shipping fees vary by country, and details will be provided to the customer once a request has been made.
● A return label will be sent to you.

Important Note:
● Do not send items back with your own label. We only accept returns with the provided return label. Returns with the incorrect label will not be accepted and will be sent back.

Exchange Limitations:
● Items can only be exchanged once. Sales from store credit cannot be exchanged a second time.

Store Credit :
● Once we receive the returned item(s) and verify the conditions, we will issue your store credit by email. The return shipping fees will be deducted from your store credit.

Return Period:
● Odi Iche reserves the right to refuse any return sent or communicated after the 14-day period or the return of any item not in the same condition as when received or not returned using our shipping method.

Processing Time:
● The processing time for your order is typically 3-4 weeks. However, any ready-to-ship pieces will be shipped within 1 week.
● As all our items are crafted on a made-to-order basis, there might be instances where processing takes a bit longer than anticipated. To ensure a smooth experience, we recommend refraining from last-minute orders for specific events to avoid potential disappointment.

Patience is Appreciated:
● We kindly ask for your patience during the designated processing time. Please wait for the specified period before reaching out to us about the status of your order.
● Thank you for choosing Odi Iche; your understanding is truly valued.

For any further assistance or inquiries, please contact our customer service at
info@odiiche.com.
Thank you for choosing Odi Iche.

Once your Odi Iche package is shipped, the shipment process falls beyond our control. For updates on your package's location, please reach out to the designated courier service.
In the unlikely event that your package goes missing during transit, kindly contact us at
info@odiiche.com.

Should your package be returned to us, you will be presented with two options:

Store Credit: Receive store credit equivalent to the value of the item(s).
Re-Shipment: Repay the shipping fee, and we'll promptly resend your package.

Packages may be returned due to address issues or if a delivery attempt is missed and not rescheduled. To prevent this, we strongly recommend double-checking your address after placing an order and closely monitoring your tracking information post-dispatch.
Your satisfaction is important to us, and we appreciate your cooperation in ensuring a smooth delivery process. If you have any concerns or queries, please don't hesitate to contact us at info@odiiche.com.